Question 1

How can I make a reservation?

Accepted Answer

by contacting our customer support team directly.

Question 2

What documents do I need to rent a car?

Accepted Answer

For UAE Residents: UAE Driving License, Emirates ID (Residential Visa may be acceptable).
For Tourists visiting the UAE: Passport, Visit Visa, Home Country Driving License, International Driving Permit (IDP).

Question 3

What is the minimum age requirement for renting a car?

Accepted Answer

The minimum age requirement may vary depending on the location and type of vehicle. Generally, it is 21 years old, but some locations may require renters to be at least 25 years old.

Question 4

What payment methods do you accept?

Accepted Answer

We accept major credit cards, including Visa, Mastercard. Debit cards may also be accepted with certain conditions. Bank transfer

Question 5

Is there a cancellation fee?

Accepted Answer

Cancellation policies can vary. Please refer to the specific terms and conditions of your reservation for information regarding cancellation fees, if applicable.

Question 6

Can I modify or extend my reservation?

Accepted Answer

Modifications and extensions are subject to availability and may be possible. Contact our customer support team as soon as possible to discuss your request.

Question 7

Is insurance included in the rental price?

Accepted Answer

Basic insurance coverage is typically included in the rental price. Additional coverage options may be available at an extra cost. Please review the details of your reservation for specific insurance information.

Question 8

What happens if the car breaks down during my rental?

Accepted Answer

In the event of a breakdown, please contact our 24/7 roadside assistance number provided in your rental agreement. We will assist you and arrange for necessary repairs or a replacement vehicle if required.

Frequently Asked Questions

Still have questions?